There has been some confusion as to why our Virtual Browser apps are not letting users access their Premium accounts. The support ticket usually starts off something like this…“HELP! I just purchased Premium and Virtual Browser won’t let me access it! I paid $1.99/mo. for nothing!!!!”
The case is usually pretty simple to solve. It just so happens that our Virtual Browser apps are tied to a specific iCloud account you used to purchase the app. If you do not use the same account then Virtual Browser will not remember that you purchased premium.
Always double check to make sure that your iCloud account is on and that you are allowing iCloud to save Documents and Data.
Here are some quick steps to follow through on:
Scroll down to iCloud
Make sure are signed into iCloud. If not then sign in.
Tap on the area that says Documents and Data. Make sure that this is set to on.
You’re all set. Now your Premium purchase should be validated and you’ll be on your way to enjoying our Premium features!
App Updates for all Virtual Browser Products: Virtual Browser for Chrome, Virtual Browser for Firefox and Private Anonymous Browser for iPad and iPhone.
Santa Barbara, CA — Xform Computing Inc., a leader in open-source based cloud-streaming apps for mobile devices, is excited to announce an update to our existing lineup of iOS apps. This app update (Versions 2.0.7, 2.0.5 and 1.0.3) fixes a bug issue that was prompting many users to “Recover” their premium accounts even if they had already upgraded. If a user choose the yes option to recover they could get stuck in a loop or they would be prompted to “Recover” again if they closed the application out.
This newest update fixes that bug issue for all Virtual Browser products and will allow users to continue to seamlessly use the Premium features with an updated in-app purchase model.
All our Virtual Browser products run Flash, Java as well as the ability to use Firefox Add-Ons (Virtual Browser for Firefox only) Chrome web apps and Extensions with both our Virtual Chrome and Private Anonymous Browser apps. Private Anonymous Browser runs in a private incognito tab that securely protects your privacy and data. All mobile sessions are SSH encrypted end to end.
Virtual Browser for Firefox ranks #3 (Appfigures.com data August 14, 2014) in paid Business apps and is the only app to run the real Mozilla Firefox browser with “desktop class” features like Java, Flash, Firefox Add-Ons, Extension and much more.
Virtual Browser for Chrome ranks #20 in the Utilities category on the AppStore with it also in the top 25 for Top Grossing apps in that category (Appfigures.com data on August 14, 2014).
About Xform Computing
Xform delivers the power of cloud-hosted desktops and applications to iPad, iPhone and Android phones and tablets. Xform has Cloud clusters deployed in the US and Europe, with more to be announced in 2014. With over 1.5 million virtual desktops created and streamed to customer’s PC’s and mobile devices, Xform Computing’s apps include Virtual Browser for Firefox, Virtual Browser for Chrome, Private Anonymous Browser and AlwaysOnPC. The apps are sold in the iTunes App Store, Google Play, Amazon Apps, and other marketplaces.
Here’s a quick video on how to optimize VirtualBrowser for Chrome to play Farmville 2 on your iPad. You can get our app on the App Store for both your iPhone or iPad just search for Virtual Chrome or click on the links below.
If you have any questions you can always contact us via email at email@example.com or “Like” us on Facebook.
How do we justify paying for services that we expect for free on the Appstore?
So let’s get this out of the way first…Everyone likes FREE stuff! Think about it for a second. We get giddy when we receive anything for free. Think of the free sample you got while strolling around at the mall today. How did it make you feel?
It’s basic human nature to get a happy when we get stuff for free. But the same rules do not apply to Apps and Software.
This all stems from the fact that we’ve been spoiled for the last few years by many App developers who can afford to give away their applications for free. It’s created a marketplace that is highly unstable to create any real working software businesses that don’t rely on Venture Capital to get them up and running. The mentality has been that all developers can give away their Apps for free.
The truth is they cannot afford to do so!
Here is a snapshot of the top apps in the App Store today as of July 31st, 2014:
What sticks out to you? If you look at the middle column in the Free Category you will see it’s either games that offer In-App purchases models or established companies like Skype, Google, Netflix and even Apple that can afford to give away products for free.
“Mobile Apps Capture More Eyes… and More Advertising Budget… Mobile device install base worldwide is skyrocketing, with a 49% jump in key countries from 2012 to 2013.” – App Annie
So what does this all mean to you as the consumer?
The Era of Free Apps is coming to an end!
If it’s any indication we will start to see the end of free apps sooner rather than later. It’s just not a sustainable business model. Future app business models will more than likely look like this: 1) Up front pricing with a One Year software license 2) A recurring in-app purchase subscription on a monthly basis or 3) Free apps with Ads built in to make up the revenue.
As developers look for ways to create sustainable sources of revenue many will look towards the in-app purchase model. This article on why Kim Kardashian: Hollywood is raking in $700,000 a dayis a perfect example albeit exaggerated on how developers can generate more revenue by adding in-app features to a product. This points to the larger picture of how many Apps are offering the In-App purchasing option.
Changing the Users Mentality
We’ll end this post by saying a few words of encouragement. App Developers are people too. These apps help you in your daily life and they have become our go to sources to organize our digital lives and escape for few minutes a day. Support the developers that create Apps that you feel add value to your life and work with them through feedback (We appreciate feedback!).
Think about how much you spend on a cup a coffee a day? $2.50 a day? That comes out to about $70 a month on coffee alone. Sometimes these apps cost you less than 5 cents a day and they add tremendous value to your mobile product.
Support the developers and be part of the new App ecosystem.
Sometimes it happens. You work hard on a product update for weeks and then you test and test….and test…and test some more and finally after you feel good about the stability of a release you drop off the binary into the App Store and pray all goes smoothly.
Well…sometimes bugs happen unfortunately. Our newest release for our Virtual Browser lineup sadly has a bug that has been confusing and alarming existing users. No the world isn’t going to end, but we’re well aware of it and have submitted a release to the App Store to fix this issue. We are just waiting on Apple to approve the fix.
This bug is causing many users to think that they have to reactivate their account to access the Premium features of our browser.
This is not the case there is a simple work around that you’ll have to do until the update is released. Just click on “NO” to bypass this message and as you can see your Account Status should say Premium.
We apologize if this has confused any of our current users. Sometimes bugs do happen.
If you have any questions or comments please contact us at firstname.lastname@example.org or reach us through Facebook at facebook.com/VirtualChrome.ipad.iphone.Flash.Player or tweet at us @AlwaysOnApps
“Oh my GAWD! I have to create some content for our brand!”
Creating good content for your brand can be a somewhat difficult endeavor. You may be inclined to cut and paste articles on social media that have some relevancy to what you do, but are you really doing the best possible job at curating content for your brand experience?
There has been a seismic shift in the way consumers interact with brands. The traditional way has been to watch television and consume content by targeting your product during your demographics peak viewing hours. This is what is typically called a Nielsen Rating. Many traditional media outlets like print newspaper and television newscast live and die by these ratings. Nielsen has a whole scientific way of getting results per viewership and there is a great blog post on it here.
This is not a very efficient way of gaining traction with your brand. It’s a very low latency/low interaction method that does not fit the digital media landscape. Many big brands are struggling with this as the rules are changing daily. A perfect example of this are companies like JC Penny who felt they had to change in order to gain a broader audience and hired former Apple Retail Executive Ron Johnson to be the company CEO in November 2011. (He has since been ousted.) JC Penny was trying to adapt its long and storied history into a hip name brand, which did not resonate with its consumer base and the content marketing efforts in online media were not very well executed.
This brings us back to the idea of developing good content marketing for your brand. There is a great post I read by Noah Brier, Co-Founder and CEO of Percolate an online content marketing company founded in 2008, on ReCode which you can read here. In this article Noah states “I would simplify things even further to say that content marketing is nothing more than brands using content to communicate with audiences.”
So how do you develop good content? The key is to look at the tools you already use in your daily marketing efforts. What kinds of interactions are you having with users on your Facebook page? What types of tweets are your followers on Twitter most interested in? Twitter just released their analytics tools at analytics.twitter.com. Use this to find out what your users actually want? Here is a quick snapshot of Xform Computing’s analytics page.
As you can see most of our followers are interested in Music, Technology and Tech News. So in order for us to create good content marketing we have to position or post and tweets to cater to those tastes. We’ve developed several YouTube channels focusing on features in our line-up of products. Some videos are general while others get more specific. Our product is not trying to “go viral” as many brands try to do and fail miserably at. What we want to tie into our content marketing is steady user growth and our line graph to have a steady up tick of user acquisition.
There are some simple rules to follow:
First and foremost find your voice! Find out what your brand/product is about and curate it towards users that will find a use for it.
Tell a story. Consumers do not want stats and numbers. They want to know how this will impact their life and will they have any future use for it. (Think relevancy!)
Create content that is human. Create content that has real value.
Find the the channels where your audience is and distribute your content there.
By no means is this an easy task, but if you outline a plan relevant to your brand you may find that a more dialed in approach may be what works best for you. Plus your marketing budget will be no more worse for wear.
You can reach us at email@example.com or on Twitter @AlwaysOnApps
Here it is part two of our video series on how to use VirtualBrowser for Chrome with Flash, Java, Chrome Apps and Extensions.
As you may know by now Flash is not supported by Apple for its iOS devices and the push has been made support HTML5 video content only. This is why Virtual Chrome is a really great alternative to use on your iOS device if your looking for a full desktop browser experience.
Virtual Chrome works as a full fledged desktop browser on your iPad or iPhone. You’ll have access to using Flash and Java content on your device as you would on on your desktop Mac or PC. We’ve linked Facebook, Gmail, Runescape and YouTube and many more!
You can download either version in the links below!
Starting today, we’re going to begin posting a new series of videos on our Virtual Browser for Chrome channel, Virtual Browser for Firefox channel and our AlwaysOnPC channels on YouTube.
Many of these videos are going to be based on user feedback that we get daily on our community forums, desk.com ticketing system as well as Facebook, Twitter and of course good old fashioned email. If you want a certain feature on Virtual Chrome, Virtual Firefox or AlwaysOnPC explained let us know and we’ll make a video about it!
It’s sometimes hard to figure out how to use a new app when you get used to the way an iOS app functions. Most applications are of course based on the notion of touch interfaces, but what about streaming mobile apps like ours that can offer various ways to use an app? It is okay to be able to use a an app in different ways and not get stuck with one method of operation. This really builds on essential skills because wether your on iOS, Android or Kindle each operating system functions and behaves differently.
That’s why were working on this new series to act a community resource of our products. We also want to encourage users to post their own videos to help others.
If you ever run into an issue with our products let us know.
One of the many qualms of technology is the fact that there may be an issue that never gets resolved. This sometimes happens with larger companies where the amount of users outweighs the amount of support personal available to solve these issues. It can be a very frustrating experience. You can go about searching for answers but some community forums are as useful as sour milk.
Luckily though there is always an answer that someone will come across and share.
Google Search has recently been redirecting many users to Google Germany (google.de) this has cause widespread frustration and millions of search queries like “how to fix google defaulting to german” we got complaints from our users if we were having server problems? We couldn’t seem to figure out what the issue was? It was even redirecting YouTube to YouTube.de….strange.
The fix is pretty simple and one that was found on a google forum posted by a community member. Just type in google.com/ncr and you should be taken to the standard U.S. version of google search.
No need to thank us. Thank the folks who found the solution to this.
Get the best private browser experience on your iPhone or iPad with Private Browser from Xform Computing now FREE for a week!
Are you looking for a safe, secure and private browsing experience on your iPad or iPhone? Then look no further!
Private Browser is a complete web browser running in Chrome Incognito mode. It’s safe, reliable and most importantly secure. Private Browser has access to the full Chrome Web Store along with offering support for Flash content and Java which no other browser on the App Store offers.
Play games like Runescape, PBS Kids, Animal Jam and many more! Watch Flash and Java content on your iOS device without any extra plugins or apps.
How does it work?
1. First download Private Browser from the App store for iPad here: http://vlt.me/privatebrowser-app and for iPhone here: http://vlt.me/privatebrowser-iphone
2. Activate your FREE premium mode by “Liking” us on Facebook.
3. Follow the instructions on screen and you’ll be on your way to getting FREE premium for a week.
If you have any questions or comments feel free to contact us at firstname.lastname@example.org